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FAQs

Mint Market FAQs

Below are some FAQs that might solve your problem, otherwise please email us at web@shopmintmarket.com.

ORDERING

How will tax be calculated in my order?

Within the US, sales tax will be charged in New Jersey.

For international customers, (outside the US) all local, state and national taxes are the full responsibility of the customer.

I can’t wait to receive my new items! How do I check the order status?

If you have any questions contact us at web@shopmintmarket.com.

What time does my order have to be submitted by in order to ship out today?

All orders must be submitted by 5:00pm EST in order to ship the same day. If the order is placed after 5:00pm EST, it will likely ship out the next business day.

PAYMENTS

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

When is the amount charged to my credit card?

Your credit card will be charged as soon as you confirm the order.

What happens in case of returns?

See returns. 

Are my credit card details and personal information safe?

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Mint Market is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.

Read more in our Privacy Notice

USA SHIPPING

Where do we ship?

We ship within the continental US, US Territories, Alaska and Hawaii. We also ship to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size.

How long does delivery take?

Your order should be delivered within 3 to 5 business days following order confirmation.

What are the shipping and handling costs?

We offer $5 ground shipping anywhere in the United States & FREE Shipping for orders exceeding $100.

How can I track my package?

As soon as we are ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order by clicking the tracking link in your shipping confirmation email or by going to your Mint Market account.

It may take up to 24 hours before tracking information is updated.

Help! I think my package is lost.

Packages are rarely lost. However, if a parcel does not arrive please contact customer service to file a lost package report.

INTERNATIONAL

What countries do you ship to?

Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Reunion, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Ukraine, United Kingdom, and United States.

If you live in a country that is not listed here, please contact us at web@shopmintmarket.com to see if we can arrange to ship to you.

What are the shipping and handling costs for international orders?

Free shipping on all orders $300 and above.

Do you pay for duties and taxes?

For international customers, (outside the US) all local, state and national taxes are the full responsibility of the customer.

We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or any other taxes and cannot predict what your particular charges may be.

Based on past experience, what price range of an order will it lessen the chance to be taxed?

Customs policies vary by country. While in some countries packages with a higher value are more likely to incur fees, we are not able to confirm at what value.

If you have questions regarding duties and taxes in your country, please contact your local customs office.

Reminder: all local, state and national taxes are the responsibility of the customer.

How can I track my package?

As soon as we are ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order by clicking the tracking link in your shipping confirmation email or by going to your Mint Market account.

It may take up to 24 hours before tracking information is updated.

Help! I think my package is lost.

Packages are rarely lost. However, if a parcel does not arrive please contact customer service to file a lost package report.

RETURNS AND EXCHANGE

Do you accept return items?

We will return items within 7 days of receiving your order. Returns are issued in the form of a refund or exchange. If you are not satisfied with your purchase for any reason, please let us know - we want to help! A small number of discounted items may be marked FINAL SALE, in which case they are not eligible for refund or exchange.

What conditions are acceptable for returns?

Mint Market will offer store credit for any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.

How do I return an item?

Please note, any shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.

To ship an item back to Mint Market please:

  1. Indicate on your invoice whether you are exchanging or returning the item(s).
  2. For exchanges: It is strongly recommended that you contact our customer service team to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.
  3. Pack your item(s) and invoice into a box.
  4. Mail your return or exchange using your carrier of choice to:

Mint Market Receiving Dept.

303 1st St

Hoboken, NJ 07030

 Order # ___________

Mint Market is not responsible for shipping fees or lost returns.

 

What steps do I need to do an exchange?

It is strongly recommended that you contact our customer service team to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.

COMPANY

How should I care for garment?

As with all fine garments, refer to care label instructions for each style. If you have any questions, don’t hesitate to ask us at web@shopmintmarket.com.

How do I find my size?

View our sizing guidelines below to find your perfect fit.

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